BEIJING: As a megacity with a population of more than 21 million, the Beijing government has been making efforts to improve its governance to better serve the public, especially when handling difficult issues.
Based on its public service hotline, Beijing initiated a “swift response to public complaints” reform in January 2019, which has helped the city form a vital mechanism in responding to public complaints and adopting people’s advice on city governance. To further improve the quality of its public services, the city government is promoting a service aimed at solving potential public difficulties ahead of their complaints, listening to residents’ requirements and giving swift feedback.
“I heard that we will get our property ownership certificates next year. I’m so thrilled that you have done great work for us,” said a senior citizen living in the Xiaonanzhuang residential community in Beijing’s Haidian district.
Liu Chunying, Party secretary of the community, and who has worked there for 20 years, said many residents cannot find their housing removal agreements that were signed in the 1990s, which has blocked them getting their property ownership certificates.
“Those certificates are needed on many occasions, like for kids’ education, new property purchases and bank loans. Thus, it’s crucially important for them to get the certificates done,” she said.
The public complaints and proposals bureau of Haidian subdistrict where the community is located, gathered people from different departments to help deal with the challenging matter after hearing the needs earlier this year. –The Daily Mail-China Daily news exchange item
