Staff Report
ISLAMABAD: Pakistan’s federal digital reforms have helped save Rs 9.5 billion annually, reduced official processing time by 84%, and processed over 3.48 million digital files.
According to an official document available with Wealth Pakistan on Sunday, the largest quantified gains stem from the federal E-Office system, which has cut the summary processing time from 25 days to four days, reflecting a reduction of 84%. The shift to paperless work flows has helped save Rs 9.5 billion annually by cutting the expenditure on paper, printing, courier services, and manpower.
E-Office adoption now spans the federal government, with over 350 organizations on-board and full implementation in 35 of 39 divisions.
As of September 2025, over 3.48 million digital files have been processed, indicating system-wide usage rather than pilot-level deployment. According to the document, all transactions are secured through digital signatures cleared by the Cabinet Division.
Beyond internal workflows, the document highlights measurable outcomes in citizen facilitation and international services. The Apostille Attestation System, described in the document as a fully digital and Hague-compliant mechanism, has served 255,835 citizens and enabled the attestation of 633,877 documents.
The automated system has generated Rs 2.21 billion, and more than 110 countries now recognize Pakistan’s digitally attested documents.
The document also outlines revenue and usage data from the Pakistan Asaan Khidmat platform, which serves as a unified access point for government services.
According to the document, the platform has attracted 1.37 million subscribers, processed more than 1.3 million applications, and generated Rs 22.86 billion in excise and taxation revenue.
In public sector recruitment, the National Jobs Portal has introduced merit-based and transparent hiring processes nationwide, replacing manual systems and reducing human bias in recruitment, though no financial figures are attached to this reform.
On the infrastructure side, secure sovereign communication platforms are now operational, with all data hosted within Pakistan’s infrastructure.
In the health sector, a lifelong digital health identity system has been deployed at PIMS, Islamabad. Six hospitals have been integrated, supporting AI diagnostics, telemedicine, and daily management of 7,000 to 10,000 laboratory tests.
According to the document, these outcomes mark a shift from earlier conditions of decentralized IT systems, paper-based and sluggish governance, and limited strategic digital planning.
This baseline changed following the merger of the National Information Technology Board with the Ministry of Information Technology and Telecommunication’s E-Government Directorate and its declaration as an autonomous body in August 2022.
According to the document, NITB now focuses on automation, emerging technologies, and standardized digital platforms to support service delivery and data security across the federal government.
