ISLAMABAD: Federal Ombudsman Ejaz Ahmad Qureshi has directed Sui Northern Gas Pipelines Limited (SNGPL) and Sui Southern Gas Company Limited (SSGCL) to make a more responsive and effective mechanism to deal with citizen complaints.
He was presiding a high-level meeting here Sunday to discuss the working of gas companies and their administrative arrangements to address citizens’ complaints. The meeting was attended by the Secretary Petroleum Capt. (R) Muhammad Mahmood, Chairman Oil and Gas Regulatory Authority (OGRA) Masroor Khan, MD SNGPL, Ali Javed Hamdani, MD SSGCL, Imran Maniar, Secretary WMS, Afzal Latif and senior officers from both sides.
The Ombudsman said that it was important that due attention and prompt administrative measures were required on the part of the utility companies while Ministry and OGRA had to exercise proper supervision to resolve public grievances. In this respect, proposals developed by the Wafaqi Mohtasib Secretariat were discussed and vital decisions taken to provide prompt relief to the consumers in their genuine grievances. –Agencies
