By Uzma Zafar
ISLAMABAD: IGP Islamabad Qazi Jamil ur Rehman has directed all police officials to resolve citizens’ complaints on priority and ensure effective measures for protection to their lives and property. He made these directions to police officials during his visit to Rescue 15 Office where SSP Operations Dr. Syed Mustafa Tanveer also briefed him about the performance of department. SSP Operations said that Rescue 15 staff spearheaded by Additional SP Farhat Abbass Kazmi is performing its duties very effectively.
He briefed IGP about various wings of Rescue 15 including Police Complaint Redressal System and also about issues at residential barracks of police employees. The IGP was told that issues of citizens are being addressed through police complaint redressal system and 98 percent complaints of citizens have been addressed. The SSP (Operations) said that 4,616 out of 4,723 complaints have been addressed while remaining issues are being resolved. He said that most of the received complaints were related to bribery, poor investigation, registration of cases, police attitude and applications against Operational and Traffic staff. The IGP directed SSP Operations to ensure proper hygienic atmosphere at the accommodation of police employees and also improve the mess quality. He asked to provide maximum relief to citizens through Complaint Redressal System and immediate assistance to be ensured to the complainants.
He said that it is our prime responsibility to provide relief to citizens and no laxity would be tolerated in this regard.
